Happy Hikel

I got into Salesforce because I love a challenge and I love learning – with Salesforce, I get both. I enjoy that there is never a dull moment and that working with multiple clients broadens the potential solutions that can be utilized. I enjoy designing and architecting solutions to achieve my clients’ unique business challenges as I work towards my personal goal of becoming a Salesforce Architect.

Timezones Supported: Eastern Time, Central Time, Mountain Time, Pacific Time

Years of Experience: 2

Linkedin Profile: https://www.linkedin.com/in/michael-hikel-9b42b1a0/
  • Certifications Held

    Salesforce

    • Salesforce Certified Administrator
    • Salesforce Certified Advanced Administrator
    • Platform App Builder
    • Sales Cloud Consultant

     

    Marketo

    • n/a

     

    Hubspot

    • n/a

     

    Agile/Delivery

    • n/a

     

  • Service Skills

    Recognize

    Business Analysis

    ★★★

    Strategic Consulting

    ★★★


    Align

    Meeting Facilitation

    ★★★

    Stakeholder Management

    ★★★


    Plan

    Project Management

    ★★★

    Time Management

    ★★★


    Implement

    Problem Solving

    ★★★


    Deliver

    Communication

    ★★★

    Change Management

    ★★★

  • Software Proficiency

    Customer Relationship Management (CRM)

    Salesforce Core

    ★★★

    Salesforce Service Cloud

    ★★

    Hubspot Sales Hub

    Zendesk

    ★★


    Marketing Automation Platform (MAP)

    Marketo

    Hubspot Marketing Hub

    Pardot

    ★★

    Salesforce Marketing Cloud


    Configure Price Quote (CPQ)

    Salesforce CPQ

    ★★

    Dealhub


    Customer Success Platform (CSP)

    Gainsight

    ChurnZero


    Account Based Marketing (ABM)

    Salesforce ABM

    ABM Integrations/Routing Tools


    Business Intelligence (BI)

    Salesforce Einstein Analytics

    Tableau

  • Technical Experience

    General Administration

    Salesforce Implementation

    ★★

    Salesforce Merge/Migration

    Flow Development

    ★★★

    Data Cleanup/Dedupe

    ★★★


    Salesforce Integrations

    Sales Productivity Integrations

    Netsuite Integration

    Custom Integrations


    Advanced Development

    APEX Development

    Lightning/VisualForce Component Development