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Happy Hikel

I got into Salesforce because I love a challenge and I love learning – with Salesforce, I get both. I enjoy that there is never a dull moment and that working with multiple clients broadens the potential solutions that can be utilized. I enjoy designing and architecting solutions to achieve my clients’ unique business challenges as I work towards my personal goal of becoming a Salesforce Architect.

Accepting New Clients: Yes

Timezones Supported: Eastern Time, Central Time, Mountain Time

Years of Experience: 2

Linkedin Profile: https://www.linkedin.com/in/michael-hikel-9b42b1a0/
  • Certifications Held

    Salesforce

    • Salesforce Certified Administrator
    • Salesforce Certified Advanced Administrator
    • Platform App Builder
    • Sales Cloud Consultant
    • Business Analyst

     

    Marketo

    • n/a

     

    Hubspot

    • n/a

     

    Agile/Delivery

    • n/a

     

  • Service Skills

    Recognize

    Business Analysis

    ★★★
    Strategic Consulting

    ★★★

    Align

    Meeting Facilitation

    ★★★★
    Stakeholder Management

    ★★★

    Plan

    Project Management

    ★★★
    Time Management

    ★★★★

    Implement

    Problem Solving

    ★★★★

    Deliver

    Communication

    ★★★★
    Change Management

    ★★★
  • Software Proficiency

    Customer Relationship Management (CRM)

    Salesforce Core

    ★★★★
    Salesforce Service Cloud

    ★★
    Hubspot Sales Hub

    ★
    Zendesk

    ★★

    Marketing Automation Platform (MAP)

    Marketo

    ★★
    Hubspot Marketing Hub

    ★
    Pardot

    ★★
    Salesforce Marketing Cloud

    ★

    Configure Price Quote (CPQ)

    Salesforce CPQ

    ★★★
    Dealhub

    ★

    Customer Success Platform (CSP)

    Gainsight

    ★
    ChurnZero

    ★

    Account Based Marketing (ABM)

    Salesforce ABM

    ★
    ABM Integrations/Routing Tools

    ★

    Business Intelligence (BI)

    Salesforce Einstein Analytics

    ★
    Tableau

    ★
  • Technical Experience

    General Administration

    Salesforce Implementation

    ★★★
    Salesforce Merge/Migration

    ★★
    Flow Development

    ★★★★
    Data Cleanup/Dedupe

    ★★★

    Salesforce Integrations

    Sales Productivity Integrations

    ★★★
    Netsuite Integration

    ★
    Custom Integrations

    ★★★

    Advanced Development

    APEX Development

    ★
    Lightning/VisualForce Component Development

    ★
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