Mark Spurny

Principal Solutions Manager

I am a hybrid between a Business Analyst and a Salesforce System Administrator: I enjoy both driving out the requirements for a given issue/topic and then getting my hands dirty as I implement the solution. As a Business Analyst, I collaborate with business users and document their wants, needs, and desires – ultimately translating those requirements into configuration tasks. As a Salesforce System Administrator, I execute those configuration tasks and implement those requirements in Salesforce – utilizing best practices and accepted standards such as Flows, Permission Sets, Data Loader, etc.

Years of system administration experience: 10

Certifications held: Salesforce Certified Administrator

Expertise areas: Salesforce administration, Service Cloud administration, Salesforce integrations, flow development, data cleansing/de-duping, change management, project management, business analysis

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Upcoming out-of-office: 7/18/22 – 8/3/22