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“I like to say that Delegate is my premium support package for Salesforce. There’s always seasonality with the ebbs and flows of our business needs, and the flexible model Delegate offers is truly a game-changer."

Matt Sansone

Head of Sales Operations

LaunchDarkly is a feature management platform that helps software teams build better software. Serving more than 100 billion feature flags a day, their mission is to eliminate the risk for developers and operations teams from the software development cycle. As a fast-paced and innovative team, it’s important for LaunchDarkly to employ technical solutions that will help them respond to customer needs more effectively.

Addressing the Need for Scale

As LaunchDarkly’s business grew, it became clear they needed additional technical support to help them scale and address the growing technical debt in their go-to-market technology stack. They didn’t just need an extra set of hands, they needed insight into how to build more technically sophisticated Salesforce fields, process flows, and more.

Discovering Delegate’s Flexibility and Technical Expertise

When Matt Sansone, Sales Operations at LaunchDarkly, was introduced to Delegate, it was clear this was the solution his company needed.

“We needed a team who could take the challenge and run with it,” said Sansone. “It was a no-brainer to work with Delegate.”

By seamlessly integrating a sales-ops-focused Delegate administrator into their day-to-day operations, LaunchDarkly’s sales team was able to spend less time worrying about their technology and more time achieving the results they needed. Best of all, Delegate’s flexible model ensured the company could easily accelerate or decelerate their allocated time depending on their needs.

Gaining a True Teammate

As Sansone puts it,

“Delegate really created a sense of ease for us by delivering on what they promised and doing it in a way that I know I can trust the output produced.”

Without the hassle of hourly costs and management, Delegate was able to serve as a more integrated member of the team, removing any barriers to new projects. Sansone and his team could focus on getting tasks completed and not worry about how much it was going to cost.

For Sansone, this was key:

“I value not having to rationalize and prioritize projects by the hourly cost. Because we have a flat-monthly fee and no SOW with Delegate, I appreciate that we can finally work on things that we may not have had the time for otherwise.”

Delegate’s true team integration has created a more productive, agile operational dynamic that allows LaunchDarkly to quickly resolve technical challenges and focus on what’s most important to their business.

“I like to say that Delegate is my premium support package for Salesforce,” says Sansone. “There’s always seasonality with the ebbs and flows of our business needs, and the flexible model Delegate offers is truly a game-changer.”

Company

LaunchDarkly

Industry

Software

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