Leadership and Development , Re-framing Work , Revenue Operations , Trends
June 04 | Blogs
How to Successfully Guide Technical Teams Amid Strategy Changes
Estimated read time 4 min

In a dynamic business environment, strategic pivots are inevitable. For business decision-makers, aligning technical teams with these shifts is paramount for success.  However, technical teams often face unique challenges during these transitions. A study by Dynatrace in 2021 revealed that 49% of CIOs identify segregated operations between business and IT departments as the most significant barrier to successful digital transformation. As Salesforce consultants, the Delegate understands these complexities and is here to streamline the process. Here are the six key considerations for technical teams amidst strategy changes:

1. Understanding the “Why”

In the professional realm, effective communication stands as a pivotal factor underpinning alignment, fostering problem resolution, facilitating growth, and establishing positive work environments. According to workplace communication statistics, 86% of employees and executives attribute the primary causes of workplace failures to ineffective collaboration and communication. Comprehending the intended purpose of a strategy is of paramount importance, as it serves as the foundation for successful team alignment and execution. Clear and concise communication plays a vital role in mitigating misinterpretations, preventing the wastage of resources, and minimizing missed opportunities. It empowers teams to gather valuable input, incorporate diverse perspectives, and cultivate more robust strategies, ultimately enhancing organizational effectiveness and achieving desired outcomes.

2. Legacy Systems and Integration

Integrating new technologies can lead to technical debt and compromised systems. Technical debt refers to suboptimal choices made during development, while compromised systems are weakened due to poor integration. To minimize risks, organizations need to adopt a strategic approach involving meticulous planning, assessment, and execution. This approach includes reviewing existing systems, identifying challenges, and developing a detailed plan for successful integration.

3. Resource Planning and Budgeting

Strategic realignments often require acquiring new skills and resources. Unplanned projects can lead to cost overruns, impacting executives and technical teams. Unforeseen development costs can strain budgets and financial constraints, while delayed project timelines can result in missed deadlines, decreased competitive advantage, and diminished customer satisfaction. Almost half of projects fail because business and project goals are not aligned. Additionally, frustration and stress can cause low morale and productivity among team members.

To mitigate risks, organizations should engage in comprehensive planning and risk assessments. Identify potential challenges, develop contingency plans, and allocate adequate resources for a smooth transition. Communication and collaboration between executives and technical teams are crucial to ensure alignment and address issues promptly. By proactively addressing challenges, organizations can minimize negative impacts on financial performance and maintain a productive workforce. 

4. Maintaining Stability During Transition

In a rapidly evolving business landscape, undertaking strategic changes is essential for staying competitive. However, it is imperative to strike a delicate balance between ongoing operations and innovation to ensure the organization’s continued success. Neglecting stability during a strategic change can have far-reaching and detrimental consequences.

  • System Outages: Inadequate planning of strategic transformations can cause system interruptions. These system failures can have a disruptive impact on operational processes, negatively affecting customer support and reputation.
  • Security Risks: Neglecting security during changes creates vulnerabilities that cybercriminals can exploit, leading to breaches, losses, and reputational damage, undermining customer trust and hindering business growth.
  • Lost Customer Trust: Implementing strategic changes without addressing ongoing operations can result in decreased customer satisfaction, quality inconsistencies, and poor customer service. These factors can lead to loss of trust, negative word-of-mouth, reduced loyalty, and diminished brand value.

5. Measuring ROI Beyond Initial Investment

Investing in technology can lead to substantial long-term profits, but organizations must monitor the outcomes and show their value beyond the initial expenses. To achieve this, companies should prioritize three key areas: agility, security, and efficiency enhancements.

  • Agility: By fostering agility, businesses can swiftly respond to changing market conditions, grasp new possibilities, and stay ahead of the competition.
  • Security: In the digital era, security is paramount. Investing in robust security measures safeguards sensitive data and ensures compliance with regulations.
  • Efficiency: Leveraging technology to improve efficiency can streamline processes, reduce operational costs, and boost productivity.

Demonstrating the value of technology investments requires clear metrics, regular monitoring, and alignment with strategic objectives. Measuring benefits like increased revenue, reduced costs, and improved satisfaction optimizes return on investment and achieves sustainable growth.

6. Fostering Agility and Adaptability

An Agile mindset is crucial for technical teams to thrive in today’s fast-paced, ever-changing business landscape. Agile methodologies, such as Scrum and Kanban, empower teams to be flexible, collaborative, and adaptable to meet the evolving demands of the market, technology, and customer needs. By embracing Agile principles and practices, teams can better navigate the challenges of the digital age and stay ahead in the competitive market. Its benefits include:

  • Rapid Adaptation to Market Demands: Agile teams can quickly pivot and adapt to changing market conditions by iterating rapidly, releasing features incrementally, and gathering user feedback.
  • Effective Technology Utilization: Agile teams embrace technology as an enabler and leverage automation, continuous integration/continuous delivery (CI/CD), and cloud-based solutions to streamline processes and enhance productivity.

From initial implementation to ongoing optimization, Delegate provides comprehensive Salesforce support every step of the way. Salesforce can be complex, and our dynamic team is here to guide you through the process, ensuring you maximize the value of your Salesforce investment.

Contact us today to learn more about our Salesforce consulting services!