Best Practices , Salesforce
April 25 | Blogs
Is Your Salesforce GDPR Compliant? Here Are Three Key Considerations
Estimated read time 2 min

Nowadays, data privacy regulations such as the General Data Protection Regulation (GDPR) define the landscape of digital sales and marketing, ensuring compliance is not just about legal adherence—it’s about building trust. As a business leader, following these regulations is crucial to protect customer data and avoid hefty fines. The 2023 Cost of a Data Breach Report highlights that only one-third of breaches were identified internally, with 27% disclosed by attackers, leading to significantly higher average costs for breaches disclosed by attackers.

Here are 3 key strategies, powered by Salesforce, to achieve and maintain GDPR compliance:

1. Leverage Data Subject Requests (DSRs) Management Tools:

The GDPR empowers individuals with various rights regarding their data. Salesforce empowers you to:

  • Centralized DSR Management: Streamline the process of handling data subject requests (DSRs), such as access, rectification, and erasure requests, through a centralized platform. This ensures efficient and compliant handling of data subject inquiries.
  • Audit Trail and Reporting: Maintain an audit trail of all DSR interactions and generate comprehensive reports, demonstrating your commitment to data transparency and accountability.

2. Prioritize Consent Management and Data Governance:

Obtaining and managing consent is a cornerstone of the GDPR. Salesforce empowers you to:

  • Consent Management Features: Implement robust consent management features to capture, store, and manage individual consent preferences for data collection and processing. This ensures you have a clear and verifiable record of consent for each individual.
  • Data Loss Prevention (DLP): Utilize DLP features to monitor and control data access and prevent unauthorized data transfers or breaches, safeguarding sensitive customer information.
  • Field-Level Security: Implement granular field-level security to restrict access to sensitive data based on user roles and permissions, minimizing the risk of unauthorized data disclosure.

3. Foster a Culture of Compliance and Training:

Building a culture of compliance starts from within. Salesforce empowers you to:

  • Compliance Training Resources: Access a wealth of training resources and materials within Salesforce to educate your team members on the GDPR and their specific compliance responsibilities.
  • Ongoing Compliance Monitoring: Utilize Salesforce features and reports to monitor compliance metrics and identify areas for improvement, ensuring continuous progress in your GDPR compliance journey.

Nearly two-thirds of organizations (63%) perceive that their policy management program contributes to decreasing legal expenses and the time required for resolving regulatory issues and fines. By prioritizing employee training and building a culture of compliance, you can ensure your team understands and upholds GDPR regulations, minimizing potential risks and fostering long-term data privacy best practices.

At the heart of GDPR is the requirement for clear consent from individuals regarding the use of their personal data. Salesforce’s Consent Management capabilities enable businesses to track and manage consent across different touch-points effectively.

Ready to ensure seamless GDPR compliance with Salesforce? Delegate provides you with trusted Salesforce implementation and optimization experts to help you:

  • Implement robust DSR management processes.
  • Configure consent management and data governance features.
  • Develop training programs to foster a culture of compliance.

Schedule a consultative assessment today at no cost! Together, we can navigate the regulatory landscape and build a secure foundation for sustainable business growth.