Best Practices , Salesforce
March 14 | Blogs
Maximize Customer Growth with Salesforce's New Service Cloud Features
Estimated read time 1 min

Good customer service transforms 86% of one-time clients into long-term brand champions. Whether you’re a seasoned service pro or looking to elevate your customer experience, these latest and most powerful Service Cloud features will help you deliver exceptional service, boost efficiency, strengthen customer relationships, and of course, increase revenue

Here are the highlights:

1. Embrace Conversational AI with Einstein Copilot:

The revolutionary Einstein Copilot is now available in Service Cloud, ready to transform your service agents’ workflows. You’re now able to automate simple tasks, suggesting solutions, and even translating languages – all within the Service Console. With this new feature, your team should expect increased agent productivity, reduced resolution times, and happier customers.

2. Empower Agents with Enhanced Knowledge Base Features:

Knowledge is power, and Service Cloud is making it easier than ever to empower your agents with the information they need. New features include:

  • Enhanced search capabilities for faster and more relevant results.
  • Personalized knowledge base views tailored to individual agents’ needs.
  • Improved collaboration tools for seamless knowledge sharing within your team.

3. Elevate the Mobile Service Experience:

Modern customers expect mobile-first service, and Service Cloud delivers exciting updates to the mobile app. Now, agents can:

  • Access and update cases on the go.
  • Engage with customers through chat and messaging.
  • Utilize offline capabilities for uninterrupted service, even without an internet connection.


Gain Deeper Insights with Advanced Reporting and Analytics: Data-driven decision-making is key to optimizing your service operations. Service Cloud provides powerful new reporting and analytics tools, including Einstein Analytics integration for uncovering hidden trends and predicting future outcomes.

Unlock the immense potential of Salesforce Service Cloud for your business? Delegate helps many SMBs build and enhance their Service Cloud capabilities and deliver their customer service to excellence. Let’s connect!

Visit the Salesforce Spring ‘24 Releases to learn more!